Contact Us
Send Us a Message
To send us a message, please complete relevant contact information and any additional details in the below section and submit it to the New Tech Solutions Customer Service Department by clicking the “Submit ” button.
Send us a message
Want to ask us a question, comment on our products, service or website? Write to us! We will be pleased to respond to your query and will do our best to reply to you as soon as possible.
Request a Quote
Want to ask us a question, comment on our products, laboratory or website? What are you waiting for? Write to us! We will be pleased to deal with your query and will do our best to reply to you as soon as possible.
Online shopping site
You can browse our Products area; however, to buy online, you’ll need to Login. If you are new to us, please Register.
Request a Quote
Warranty Request
Warranty Request
Use the form to complete relevant contact information and any additional details in the boxes at the left to initiate a warranty service request from NTS. To speak with a Customer Care representative directly, you may call us at 510-353-4070 X 309 or email us at [email protected]
Warranty Policy
Valid warranty claims should be processed through your point of purchase during the first thirty (30) days after purchase.
In the event that you need to return your purchase products for repair or replacement, NTS will provide you with a Return Merchandise Authorization Number (RMA#) as well as return instructions. Do not return your product without prior approval from NTS.
Products Lost or Damaged During Transit: The original packaging material should be used to pack the product for return; if the original packaging is not available, you should use packing materials that provide the same. All packages that arrive with any external damage or appear inadequately packed will be refused and returned to the sender at the sender’s expense
Return Shipping
Returns/exchanges require an RMA (Return Merchandise Authorization) Number, which is valid for 10 days. Returns cannot be accepted without an RMA number included on the shipping label. Please do not write your RMA number on the box. To obtain an RMA Number, contact customer service.
Order Status
Order Status
If you need to speak with a NTS representative regarding your order status, simply contact customer service and any of our Representatives will be happy to update you on your order status. You will need to tell the Representative your order details. Use the form to complete all contact and other details in the boxes at left to initiate an Order status request from NTS.
Order Management Hours:
Monday – Friday: 8.30 a.m. – 5.30 p.m. PST
Phone: 510-353-4070 x 325
Fax: 510-353-4076
Email: [email protected]